YOUR PRIVACY
OVERVIEW
Stablecroft Conference Products Ltd is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to this website.
INFORMATION ABOUT ON-LINE VISITORS
You can visit this website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the email addresses of visitors. In general at Stablecroft Conference Products Ltd, we gather information about users of the site collectively in order to determine, for example, which areas users access more frequently. This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving our range of services and the content of the website.
There are times however, when we may need information from you, such as your name, address and business needs. Customarily, the personal information we obtain is used only to respond to orders and enquiries. We may also ask you to voluntarily provide us with information for market research, such as your interests, demographics, and experience of the area. Stablecroft Conference Products Ltd will not release your name, address, email address, card details or any other information to any outside party other than to fulfil orders etc.. We will not trade, sell or redistribute information that you provide to us to any other companies, organisations or individuals.
COOKIES
Cookies are elements of data that a website can send to your browser which may then store on your system. Some website pages use cookies so that we can better serve you when you return to the Stablecroft Conference Products Ltd website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. (More about Cookies)
WEB SITE LINKS
This website contains links to other websites which we believe will be of interest to visitors. While we try to link only to sites that share its high standards and respect for privacy, Stablecroft Conference Products Ltd cannot take responsibility for the content or the privacy practices employed by other sites
STABLECROFT CONFERENCE PRODUCTS LIMITED (STABLECROFT)
PRIVACY NOTICE
This Privacy Notice has been compiled to demonstrate to those who may be concerned with how their personal data is used by us. This personal data is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Notice carefully to get a clear understanding of how we collect, use, protect or otherwise handle your data.
For simplicity throughout this notice, ‘we’, ‘our’ and ‘us’ means Stablecroft and its brands.
We take your data and privacy seriously and will only use your personal information to administer your account and to provide the products and services requested from us.
What personal data do we collect from the people that visit our website, request a quote or purchase our products ?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details such as artwork, payment information to enable us to complete a quote or order. We do not hold any information such as date of birth as it is not relevant to our business.
When do we collect personal data?
We collect personal data from you when you fill out a form or enter information on our site, or contact us by email, telephone or post.
How do we use your personal data and why?
To process any quotes or orders. If we don’t collect your personal data, we won’t be able to process your order and comply with our legal obligations.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
To comply with our contractual or legal obligations to share data with law enforcement
From time to time we would like to contact you with details of your order or other offers, products and services we provide. As we use an electronic email system we capture your digital signature for opting to receive communications from us and this may have been authorised during our initial contact and on every single email communication via the system. You can choose to ‘Unsubscribe’ so you no longer receive communications from us.
Our Preference link on every email also allows you to easily manage the information we hold on file.
In addition, to be in accordance with the CAN-SPAM Act, which is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations, we agree to the following:
• To not use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
We only hold the necessary information to allow us to effectively communicate with you e.g. name, organisation name and address, email address, email preferences, telephone number, etc. Our email system is managed by our trusted partners who adhere to GDPR and your data privacy.
We use a smart email system provided and maintained by www.sharoncomrie.training where all parties adhere to privacy laws.
By agreeing to receive our emails you are agreeing to our privacy policy.
We may have to store your data to comply with statutory requirements e.g. holding of company records for 7 years etc.
How do we protect data?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal data.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personal data except where this is necessary, such as providing information to couriers, service or product suppliers to our company to fulfil your order.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or government bodies upon a valid request to do so.
Data Breach
Should a data breach occur, we will notify the users via email within 7 business days.
Your rights over your personal data
You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information or have it amended, please contact us as below. If we choose not to action your request we will explain to you the reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
If at any time you would like to withdraw consent or unsubscribe from receiving future emails, you can
• Contact us, or
• Follow the instructions at the bottom of each email
and we will promptly remove you from ALL correspondence.
Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)
For all non-UK customers
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.
Data protection registration
We are registered as a data controller with the UK Information Commissioner’s Office.
Our data protection registration number is ZA 362340
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Telephone: +44 (0) 1450 373 373
Email: louise@stablecroft.com
Mail: Stablecroft Conference Products Ltd
